Restore licenses. If you are having trouble finding DLC or add-on content, please visit the guides below. Add-on and DLC support. Season Pass support. Need to contact us? Please provide the following information: Any error codes or messages. A detailed description of what happens and steps to replicate the issue. A timestamp date and time of an attempt to access the content. A screenshot or video of the issue if possible. Was this article helpful? What went wrong? I found the article confusing. The article is out of date. Thank you! Need help? Contact our support specialists. Contact PlayStation Support. How to upgrade your PS4 hard drive without data loss? MiniTool Partition Wizard can help you do that easily. It is a professional disk manager that can copy disk, extend partition , recover lost data, convert MBR to GPT , etc. Free Download. Connect both the PS4 hard drive and the new drive to a Windows computer. Launch the MiniTool software to enter its main interface, and then select the PS4 hard drive from the disk map and click on Copy disk from the left panel.

Select the target disk that you want to copy source content to and click on Next. Step 4. Select a copy method based on your needs and click Next. Then click on Yes to confirm this operation. Step 5. Click on Finish in the pop-up window and then on Apply to execute the operation. Now, all the data on your PS4 hard drive should be transferred to the new drive and you can install it to your console. Sometimes PS4 cannot download games when there is an issue with the license of the games you purchased with the account. In this case, you can try restoring the licenses before downloading the games.

Open the PS4 Settings window again and select Account Management. Select Restore Licenses and click on Restore in the pop-up window. Wait for the process to complete and re-download the game to see if the issue is fixed. If you encounter the PS4 purchased game not in library problem, you can check if the transaction is actually pushed through. Open your default web browser and log in to your PSN account. Navigate to the Account Management section and select Transaction history from the Home screen. Select your account and select a Data Range that is within the date you purchased the game. Then you can see if the recent purchase is complete.

PS4 game won't download smoothly if you have a poor network connection. To fix the issue, you can try restarting your router. In addition, PS4 cannot download games successfully if there are any system software errors. So, we recommend you check for any pending system software updates on PS and install them. Access the Settings window again on your console and select System Software Update. Read the System Software License Agreement , and then select Accept and press the X button to confirm. Select Update Now and PS4 will prepare the installation of the PS4 System Software Update.

This process will take you some time, please wait patiently. Here you can try switching to Google DNS, which is faster and more stable. How to reinstall the PS4 console system software Reinstalling the system software on your PS4 console will delete all of the data on your PS4 console. Reinstall PS4 system software. Plug the USB drive containing the file into the PS4 console. Select Safe Mode option 7: Reinstall System Software. PS4 console reinstallation file. Having issues? PlayStation Repairs. Previous PS4 console system software releases. Version 9. An open party lets your friends join without an invite. Friends of party members can also join. A closed party is only for players you invite. You can now individually adjust the voice chat volume of each player in a party. We've added Ukrainian language support. In Trophies, you can now view PS5 trophies in your trophy list.

You can also view PS5 trophies in the trophy list on the profile screen under the [Games] tab. In Messages, we've updated the following: If you're the owner of a group, you can now delete it. To delete a group, open the options menu, and then select [Delete Group]. If you delete a group, it will be deleted for all members. Now when you block someone, you can choose to also leave the group that only you and they are in at the same time. You won't leave groups that include other players. We've made the following improvements to parental controls: Now when a child requests to use communication features for a game, their parent or guardian will receive a notification on the PS4 and PlayStation App. The child will also receive a notification when their parent or guardian accepts, denies, or stops allowing the child to use communication features for a game.

You can now select whether you'd like to receive notifications on your PS4 or through email about new products and special offers. PS4 console system software notices.

What causes the PS4 not downloading games issue? How to fix the problem? PS4 is a widely popular home video game console developed by Sony Interactive Entertainment. It allows users to play various games whit games discs or digital copies of games. However, many different issues also come while playing games on PS4 such as error code SU , CE, blue light of death , and the one discussed in this post. A great many users described this issue and asked for help on PS4 forums and communities, like the user report from the Reddit forum:. After analyzing extensive user reports and posts, we find the issue is often related to the following factors. According to the above analysis, we explore corresponding fixes for the PS4 not downloading games problem. For that:. If you are using an online service, PSN servers play an important role in delivering digital copies of games to the PS4 console. So, we recommend you visit the PSN status page and see if all services are up and running. If the servers are down, the only thing you can do is to wait for the team to fix the issue.

Under this circumstance, you need to free up your PS4 hard drive timely. Here we provide 3 ways to free up space. Step 1. Open the Home screen of PS4, press the Up on D-pad to enter the Function menu. Step 2. Click on the Settings icon and press the X button on the console. Step 3. Select the System Storage Management in the Settings window. Way 1. Delete Your Unwanted Games and Apps. Navigate to the System Storage Management screen again as we explained above. Select Applications , and then check the games and applications that you want to remove from the list and click on Delete. The saved data is a backup that you can copy to a USB device connected to the PS4. Sometimes, however, these data can excessively eat up your storage space. Go to the PS4 Settings window again and select the Application Saved Data Management option. Select Saved Data in System Storage in the pop-up window, and then tick the saved games that you want to delete from the list and click on Delete.

Way 3. Delete the Unwanted Screenshots and Videos. If you find much space is occupied by the Capture Gallery section, it means that your screenshots and recorded videos are taking much storage space. Follow the steps below to delete the unwanted ones. Select Capture Gallery in the System Storage Management window. If you want to delete all screenshots and recorded videos of a specific game, select the Game icon. Then press the Options button and select Delete. The most fundamental solution is to upgrade the old hard drive to a larger one. How to upgrade your PS4 hard drive without data loss? MiniTool Partition Wizard can help you do that easily. It is a professional disk manager that can copy disk, extend partition , recover lost data, convert MBR to GPT , etc. Free Download. Connect both the PS4 hard drive and the new drive to a Windows computer. Launch the MiniTool software to enter its main interface, and then select the PS4 hard drive from the disk map and click on Copy disk from the left panel.

Select the target disk that you want to copy source content to and click on Next. Step 4. Select a copy method based on your needs and click Next. Then click on Yes to confirm this operation. Step 5. Click on Finish in the pop-up window and then on Apply to execute the operation. Now, all the data on your PS4 hard drive should be transferred to the new drive and you can install it to your console. Sometimes PS4 cannot download games when there is an issue with the license of the games you purchased with the account. In this case, you can try restoring the licenses before downloading the games.

Open the PS4 Settings window again and select Account Management. Select Restore Licenses and click on Restore in the pop-up window. Wait for the process to complete and re-download the game to see if the issue is fixed. If you encounter the PS4 purchased game not in library problem, you can check if the transaction is actually pushed through. Open your default web browser and log in to your PSN account. Navigate to the Account Management section and select Transaction history from the Home screen. Select your account and select a Data Range that is within the date you purchased the game. Then you can see if the recent purchase is complete. PS4 game won't download smoothly if you have a poor network connection. To fix the issue, you can try restarting your router. In addition, PS4 cannot download games successfully if there are any system software errors. So, we recommend you check for any pending system software updates on PS and install them.

Access the Settings window again on your console and select System Software Update. Read the System Software License Agreement , and then select Accept and press the X button to confirm. Select Update Now and PS4 will prepare the installation of the PS4 System Software Update. This process will take you some time, please wait patiently. Here you can try switching to Google DNS, which is faster and more stable. Note down the numbers next to IP Address , Subnet Mask , and the Default Gateway. Navigate back to the Network settings window and select Set Up Internet Connection. Then select your connection and you will be prompted to set up your Internet connection.

Now you can enter the IP Address , Subnet Mask , and the Default Gateway information you noted down in Step 2. And then set Primary DNS: 8. Step 6. Select Automatic for the MTU settings and Not to Use for the Proxy Server. Then you can click on Test Internet Connection to see if this server works fine. Hold the Power button for several seconds again until you heard the 2 short beeps, and then your PS4 will enter into Safe Mode. Connect the DS4 with a USB cable and press the PS button on the controller. Select the Rebuild Database option. Wait for the process to complete and check if the problem gets fixed. I have been troubled by the PS4 not downloading games problem for a long time. Finally, I fixed the problem with the help of this post.

You may need it too. Click to Tweet. This post has explained them in detail. If you have better ways to fix the issue, please write them down in the following comment area. Also, you can contact us via [email protected] if you have difficulty in using the MiniTool software. Ariel is an enthusiastic IT columnist focusing on partition management, data recovery, and Windows issues. She has helped users fix various problems like PS4 corrupted disk, unexpected store exception error, the green screen of death error, etc. If you are searching for methods to optimize your storage device and restore lost data from different storage devices, then Ariel can provide reliable solutions for these issues. Partition Wizard. Download Partition Wizard. Fix It Now. Tip: If you have an external hard drive, you can consider formatting it as the PS4 extended storage. Facebook Twitter Linkedin Reddit. About The Author. Ariel Follow us.

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If you are having issues with your PS4 system software update, please visit the guide below for further steps. If you have issues when downloading your purchases, please select your console for troubleshooting steps. You can send us an email via [email protected] for any questions about MiniTool software. Sometimes, you may find that the downloading process is stopped even if there seems to have enough space. The minimum free space appears on the right of the screen. Was this article helpful?

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